Our Service Guarantee To You
To our knowledge, we are the only carrier/freight company in the world that gives you a guaranteed customer service response. This is how it works: You raise a ticket within the system. The ticket must be responded to within a specified time. This is to ensure you get all the answers you want, quickly.
Unlike ordinary systems that take ages to get back to you, our system allows you to follow any issue, from the time you raise it through to the time it’s resolved.
Some of the most uses of the ticketing system are:
|Sales||If you want someone to contact you regarding signing up we’ll handle it within 90 minutes of your ticket lodgement.||90 minutes|
|Track and Trace||If you’ve spoken to the carrier but you still have an issue one of our representatives will contact the courier within 45 minutes of your ticket lodgement.||45 minutes|
|Damaged Goods||If you have goods that have been damaged or lost we’ll get back to you within 4 hours. We’ll ask the carrier for a credit on your behalf and you can usually expect a result within 24 hours.||4 hours|
|Account Issues||If you have any account queries we’ll get back to you within 4 hours of your ticket being lodged.||4 hours|
|Issues with the system||You may just want some personal help outside of our live chat sessions. Simply raise a ticket and we’ll get back to you within 4 hours.||4 hours|
|Other Issues||Speed and efficiency is the key to Carriers and Freight. When you request a Credit we aim to respond within 4 hours. If you have an Insurance Claim issue we aim to respond within 4 hours. Got an account query? We’ll get back to you within 10 minutes. Maybe you want to request a Credit Note – we take care of that instantly since it is automatically sent to the carrier and removed from the invoice until it has been resolved.||4 hours|
If you need a courier service who guarantees you with the fastest response times in the business visit Couriersandfreight. com.au the premier courier service in Sydney Australia with branches in Melbourne and Brisbane.