1. Where the goods are collected from or delivered to impacts the price of shipment.  The general rule is the further they must travel the more the shipment will cost.‍

2. Weights dimensions and the quantity of freight you are shipping. Things like:

    a. Am I shipping a satchel, carton, pallet or skid.

    b. Is my shipment fragile, irregular shape?

    c. What is the length, width, height of my freight?

    d. What is the dead weight of my freight?

    e. The larger the item the more the service will cost.

    f. Is my freight over 20kgs dead weight?

    g. Will my shipment fit on a plan or does it need to be driven.

‍3. Additional services to get your goods collected or delivered. Such as:

    a. Tail lift at pick up or delivery.

    b. Hand load or unload

    c. Two man team delivery

    d. Heavy weight residential delivery or pick up

    e. Contains dangerous goods

    f. Contains lithium batteries.

    g. Do you need a time slot for pick up or delivery?

    h. Does it need to be delivered by a certain time?

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• Transit times vary from country to country and are calculated from the day that arrive in the depot for exporting.
• On average nearby courtiers like New Zealand, Hong Kong, Singapore are 2 to 4 days depending on flights. As you move further out the transit time increase.
• Keep in mind that when your non documented shipments arrive in Australia or in the country for delivery, they are subject to customs can increase the transit times.

• All freight going from one country to another are subject to customs. Each country has their own set of rules, duties and taxes.
• The price quoted is for the freight costs only. If your shipment is subject to duties and taxes, then the receiver will be responsible for this as the goods are shipped under intercom terms of DDU or delivery duty unpaid.  
• If you would like to pay for the duties taxes and clearance, then you can ship the goods as DDP delivery duties paid. Again, keep in mind that fees and charges apply for this service.

If your shipment is subject to duties and taxes and the receiver is unable or unwilling to pay for this then you have a couple of options:

• You can organise to pay these.
• You can have the goods returned at your expense.
• You can abandon the freight and it will be destroyed.

• It is very important you have a local receiver name, email and email for international shipping for a few reasons.
• When your goods arrive in that country if duties and taxes are liable the carrier will send an email requesting payment for this. If they do not get a response, they may call. But not always. If it is not paid then it will be shipped back or destroyed.
• If the carrier needs to check an address or get some instructions the need a local number to reach out to. If not again your shipment may not get delivered.

Yes and here are a list of countries you cannot ship to with FedEx or TNT.

• Central African Republic - CF
• Comoros
• Cuba
• Equatorial Guinea - GQ
• Falklands
• Guinea Bissau - GW
• Iran - IR
• Johnston Island
• Kiribati
• Korea, North (North Korea)
• Mayotte Island
• Myanmar - MM
• Nauru
• Niue
• Saint Pierre Et Miquelon
• Sao Tome & Principe
• Sierra Leone - SL
• Solomon Islands
• Somalia - SO
• St. Helena (S. Atlantic)
• Sudan - SD
• Syria - SY
• Tajikistan
• Tokelau Islands
• Turkmenistan, Republic Of -
• TM
• Tuvalu
• Wake Islands

• Lithium batteries are classified as a dangerous goods. However, some can be shipped via air without be classified as a dangerous good.
• The basic rule is if the goods are part of the equipment, then yes it can be shipped. If they are loose then they need to travel via dangerous goods shipment.

• Via air freight you can ship food, alcohol etc.

• Perfumes, deodorant and aftershave, are all classified as dangerous goods. You can ship them, but it will be shipped as a dangerous goods shipment. Fees and charges apply.

• Packing your freight correctly for transport is important to ensure your goods get to where they need to be without be lost or damaged.
• Your shipments is going to be consolidated in to airline consoles or pallets along with loads of other freight. This means you need to provide strong supportive protective packaging to stop your goods being, bent, squashed, broken etc whilst in transit.
• View our full packaging guide here.

• This will depend on where your goods are going to as smaller islands use smaller planes.
• For freight to fit on a PAX Flight (passenger flight) the max height is around 160 to 180cm and up to 240 cms long.
• Over this it will go on a cargo plan.

• International air freight uses a cubic conversion of 167 cbm charge either by Dead Weight or cubic whichever is the greater.
• That means 1 cbm equals 167kgs.
• You can work out the cubic weight using the following:
• L (M) x H (M) x W (M) Multiplied by 167
• Keep in mind that your freight will be check cubed and measured to calculate the correct shipping weight. If there is a difference you will be charged for this difference.
• Keep in mind that all measurements are round up. This means that dimensions are rounded up to the nearest cm and weight is rounded up to the nearest kilo.

• Some countries do not allow secondhand goods. If you are sending secondhand items please call 1300 10 11 10 and we can discuss what you can send or recommend a different mode of shipping to send you freight.

• Be Accurate on your weights and dimensions. Do not underestimate your weights and dimensions. Firstly, it can be dangerous under-estimating your weights and dimensions.
• Under chain or responsibility as the shipper you are the first link in the chain. If you miss declare your goods and someone is injured or killed ultimately you could be prosecuted.