The End of Hidden Fees: Try Consumer+, Your Transparent and Affordable Delivery Solution

Have you ever been excited for a package, only to be hit with unexpected delivery fees at the last minute? You’re not alone. Nearly half of consumers refuse deliveries when faced with hidden costs, and this lack of transparency is becoming a major issue for retailers and customers. 

Based on Circana’s Shifting Shoppers Behaviours Report, 93 percent of Australians are ‘somewhat or extremely concerned’ about the effects of inflation. For retailers, this means understanding shopper behavior and addressing concerns about costs is essential. Last-mile delivery has become one of the biggest challenges in e-commerce. 

But what if there was a better way to handle deliveries, one that’s transparent, efficient, and sustainable? 

Introducing Consumer+, Australia’s newest last-mile delivery service, designed to make the delivery process simple for both businesses and customers. With transparent pricing, real-time tracking, and eco-friendly solutions, Consumer+ is set to change the way you think about last-mile delivery. 

The True Cost of Last-Mile Delivery

The last mile of delivery—the final step of getting a product from a warehouse to a customer's doorstep—is one of the most challenging and expensive parts of the supply chain. In fact, last-mile delivery makes up 41% of total supply chain costs, making it the costliest stage of the process. 

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This problem is worsened because most organisations only recover about 80% of the actual delivery cost from customers. This gap between what it costs to deliver and what customers pay reduces profits and puts financial pressure on businesses trying to stay competitive.

The challenge doesn't stop there. As online shopping continues to grow, the demand for fast, reliable, and low-cost delivery is increasing, putting more strain on retailers to deliver efficiently without raising costs.

The situation is even more complicated because consumers are becoming more cautious about spending, especially with rising living costs and inflation. Nearly 99% of customers are unwilling to pay the full cost of delivery, which means retailers often have to cover these costs to keep customers happy and stay competitive. This creates a tough challenge: how to meet customers' delivery needs without hurting your profits.

No Surcharges, No Nonsense

Choose Consumer+ for a delivery experience that goes beyond expectations, delivering your freight efficiently and hassle-free, every time.

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Retailers Shifting Gears towards Cost-Reduction

A recent study of retail and logistics executives by delivery management platform provider FarEye reveals that reducing delivery costs is the top priority for 55% of respondents over the next five years. This focus on cost reduction outweighs other priorities, such as improving customer satisfaction, which is the main goal for 53% of respondents.

FarEye analysed insights from 300 executives in the retail and logistics sectors. The respondents, all responsible for logistics and retail operations, were distributed across three regions: 32% from the United States, 36% from Europe, the Middle East, and Africa (EMEA), and 32% from Asia-Pacific (APAC).

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“For retailers that do not have the scale for their own fleet of drivers, outsourcing their delivery networks is the most cost-effective way to deliver with flexibility…” according to Stephane Gagne, FarEye’s VP of Product.

Tired of Surcharges? Try Consumer+ Now

Hidden fees and unclear delivery costs can create significant friction for both businesses and customers. At Consumer+, we eliminate this problem by offering transparent pricing with zero hidden charges. Your customers always know exactly what they’re paying for.

For businesses, this means fewer abandoned carts and improved customer trust. By using Consumer+, you can provide your customers with a smooth delivery experience while keeping operational cots low and predictable.

Our cost-efficient pricing structure is designed to help you maintain profitability without compromising on the quality of your service. With Consumer+, you’re not just choosing a delivery service, you’re choosing a partner that prioritises affordability to help you build more loyal customers.

Don’t miss out on this new shipping solution.

Contact a freight consultant today to learn how to make the most of Consumer+ for your last-mile delivery needs.